Orders

Orders can emailed to info@wildlifesupplies at any time. Mail orders can be sent to P O Box 7102, South Toowoomba, Queensland, 4350 with an accompanying official order form, cheque or money order. Phone orders can be placed weekdays from 8am (EST) to 6pm (EST).

Payment

All goods must be paid for in full prior to despatch. Payments can be made by direct debit to Australian Wildlife Supplies' bank account. Credit card payments can be made using Mastercard, Visa or Bankcard. If arrangements are made to pay for goods by personal or business cheque, goods will be despatched upon clearance of funds. Any bank fees relating to dishonoured cheques will be on forwarded to the customer.

Shipping

All orders are sent via Australia Post regular parcel service unless otherwise arranged. Please allow 7-10 days for delivery depending on location and stock availability. Where required orders can be sent via express post, registered post, e-post or courier. The cost of shipping, packaging, fuel and securities will be added to invoices where applicable. Australian Wildlife Supplies takes no responsibility for goods damaged or lost in transit and is under no obligation to replace goods or reimburse customers for lost deliveries by transport companies.

Claims

All goods should be checked on arrival. Any discrepancies should be notified within 24 hours of receipt, otherwise claims will not be recognised. No goods shall be accepted for return unless authorised. Damaged or unsatisfactory goods will be replaced with the original goods ordered or to the same value with another stock item.

Guarantee

All goods carry a customer satisfaction guarantee, subject to the above.

Prices

All prices quoted are inclusive of Goods and Services Tax (GST). We offer you quality products at competitive prices, however we reserve the right to alter prices without notification.